Terms & Conditions

NO HIDDEN EXTRAS

 

Dykto - We Rent Madeira Easy Car Rental rates includes

24H Assistance and Helpline

Third party insurance (TPI)

Collision Damage Waiver C.D.W. with excess deposit

Driver Personal assistance insurance (D-PAI).

Partial Theft Waiver Protection P.T.P.

Unlimited mileage

Road Tax Fee

Free Hotel or Holiday Home pick up / delivery

VAT tax by the current law ( 22% ) included in price

 

 

What is not included?

Passengers Personal assistance insurance (PAS-PAI).

Additional non-mandatory insurances. (TOP UP INSURANCE)

Insurance exclusions - see the relevant insurance sections.

Fuel policies vary. Please check when you pick up your car.

Garaging, tolls, congestion charges, parking and traffic fines.

Car Interior, keys or tools whether lost or damaged misfuelling tank drain, towing services and service tax if not damaged by a reported accident.

Delivery and collection of your car at the airport 8 a.m. until 20 p.m. .

Late OT Delivery and collection of your car at the airport 20 p.m. until 8 a.m. .

Drivers charges where applicable.

Out of hour’s charges.

Optional extras.

One-way rental charges are applicable.

Young drivers charges are applicable. Minimum age for rental-21 years

Credit Card payments surcharges

                          

SAFE Payment methods

 

  • BANK TRANSFER
  • SECURE PAYPAL
  • SECURE OFFLINE CREDIT CARD
  • PAY ON ARRIVAL / PAY DIRECT & RESERVATION PROTECTION

 

The most selected by our clients.

PAY DIRECT & RESERVATION PROTECTION - Fair policy no hidden extras to pay on collection.

Client agree and choosed to pay on collection / arrival for small 10% extra to rental.

We guarantee and protect your booking, after checking availability we will send within 24h your voucher confirmation, clients can pay on arrival by debit card, credit card or cash directly to us. No extra charge.

We provide a 24h helpline to insure we are a secure supplier. HTTPS Safe

 

Bank Transfer Info:

  • Bank: BANCO BPI SA
  • Name: DYKTO - WE RENT MADEIRA
  • IBAN: PT50 0010 0000 5472 7120 0028 0
  • SWIFT/BIC: BBPIPTPL

Please send confirmation to our e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. after confirmation we will send you, your pre-paid voucher

 

Secure Credit Card payments & validation

The payments made after 4:30 pm are validated in the next day between 9:00 am to 4:30 pm.

Info: We accept all type of credit cards and pre-paid cards, except debit cards and American Express only at the desk in our TPAs.

Note: Unfortunately, American express credit card due to secure and non presencial buy Amex is not accepted in this type of payment.

If you prefer to pay with Amex, you can choose to pay on collection in payment methods; click in PAY DIRECT & RESERVATION PROTECTION.

 

PAYPAL SECURE PAYMENT

Trusted by millions of users around the world.

PayPal is an easy and secure way to make purchases.

 

Flight information

For airport pick-ups, it is essential WE RENT be given the correct flight number and arrival time, before departure. This can be done either online or by phone.

If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

IMPORTANT: EXCLUSIVE Meet & greet premium service with our Arrive & Drive policy is possible at any location. Every day we provide Airport delivery and pick up service, our personalized service hand delivery we guarantee that in 15 minutes after exiting arrivals clients can receive their car and start driving on their trip in Madeira Island.

WE RENT MADEIRA arrive & drive premium service will save you time upon arrival.

  • Step straight from the terminal to your rental car
  • No waiting for buses to “off airport” depots
  • Avoiding cues up to 2 hours, mislays and others clients reservation issues
  • Losing time searching your car around Airport car parks carrying luggage
  • Saves an average 45 mins on transfer times or taxis pricing and related fees
  • Great time saver for business travellers with a simple drop off
  • Perfect for families with children

How "Arrive & Drive" works:

This is a great service that takes the stress away from your onward journey, with peace of mind and reassurance that WE RENT Madeira car hire will be awaiting for you on arrival hall.

  • We will be at the terminal exit 20 minutes before your arrival
  • As soon as your flight has landed, we will text you to confirm the meeting point
  • We stand on arrival hall with a WE RENT identification sign and clients personal name display
  • We will assist with your luggage, complete your paperwork and escort you to your car
  • We explain how and what to expect in your trip,
  • We will give all needed information how to get to your accommodation
  • Within minutes of your arrival you will be driving away with peace of mind and stress free. 

Simply select Madeira International Airport as your rental location or drop off when choosing your vehicle and leave the rest to us.

 

Cancellation administration charge

Dykto - We Rent levy a charge for cancellation of any prepaid booking you are unable to honour prior to your collection date (see below).

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.

Cancellation Protection is available to purchase only at the time of booking.

Cancellations must be received by us before the rental start date otherwise no refund of any pre-payment will be made.

When purchase cancellation protection we refund all rental cost except the cancellation protection fee for all cancellation prior 48h of the booking.

Prior to 48h of the booking if Cancellation Protection has been purchased, a full refund less the charge of Cancellation protection fee will be given in all cases except in the event of a no-show there is no refund.

Cancelling within 48 hours of the booking, we will charge one day rental cost plus cancellation protection fee for all clients that paid this supplement, the diference it will be refund in the next 2 working days after receiving the cancellation.

All cancellations must be made in writing, please e-mail us This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Period of rental

The duration of your rental starts and finishes according to the pick-up and droop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated based on 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than Tour Operator rates. No refunds are payable on cars returned early.

 

Price information

One rental day is equal 24 hours - Each fraction of a day is considered as an additional day.

Special requests

Early requests are recommended to guarantee availability.

Amendment charges

Amendments to a booking free of charge

Reservation protection

For a small extra charge we can guarantee the delivery of the car you book, (20% Total price). Some restrictions may apply for special cars during high requested seasons.

 

Delivery and collection/one-way rentals

Delivery and collection is normally at the airport. The car can be delivered and/or collected to your accommodation. A charge for delivery and collection may apply and will be advised on booking if applicable.

If you would like your car to be delivered, full address and delivery time must be given at the time of booking.

Deliveries and collections are available during normal working hours. If you request a delivery/collection outside the normal working hours a "out of hours" fee may apply.

One-way rentals are subjected to a surcharge as show in our price list.

 

Out of hour’s charges

If flights are delayed and the cars are supplied outside of normal working hours, there is an additional charge for this service as shown in our price list. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

 

Driver’s age

If you are under 23 or over 65 years old please inform our reservations staff at the time of booking. Age restrictions may apply, and in some cases there may be a young drivers charge payable at collection time.

 

Driver’s licence

Drivers must produce a full driving licence held for at least two years. Drivers with a new style licence must have all sections with them.

For all car types, drivers must have held a full licence for a minimum of 2 years.

It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.

For faxed or photocopied licences please ask first for acceptance due to Portugal law/policy.

 

Additional drivers

Charges may apply for additional drivers as shown in our price list page. Additional drivers must be requested at booking time.

Additional driver not requested at booking time can be requested at collection time and are payable locally on pick-up.

 

Rental documents

The rental voucher sent by us by email must be presented when picking up your rental car. Dykto - We Rent cannot be held responsible for rentals rejected if a voucher is not presented.

You should retain your rental documents and related receipts for a minimum of 30 days after returning home.

 

Deposits

All customers will be required to leave a deposit to cover the collision damage waiver excess, theft waiver excess (where applicable). To do so, cash or a valid credit card in the name of the lead driver (Mandatory), must be produced upon collection of the car, as a form of deposit, it will not be accepted a non-driver’s credit card.

Personal checks deposits are not accepted.

 

Fuel fair policy - same to same

When a deposit for fuel is payable, it will usually be refunded if the car is returned with the same amount of fuel. If the tank is not returned the same level, our rep will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car. If the car on delivery shows more fuel than the pick up the client will not be reimbursed.

 

Provision of cars

Our rep can refuse to provide a car to any customer who is, in his opinion, unfit to drive or does not meet eligibility requirements or refuses to produce a credit card as a security deposit. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

 

Number of passengers

Our rental cars are insured for a maximum number of passengers. Dykto - We Rent cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

 

Driving restrictions

Our insurance is valid to drive only in Madeira Island. Restrictions are applicable when crossing country and state borders.

Collision Damage and Theft & Vandalism Waiver Protection Exclusions and Damage Excess Waiver Product

We waive, in most circumstances your liability to pay for any damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an "excess" as shown below depending on the car group. Your liability for the damage will be limited to the cost of the excess. We call this contractual waiver "Collision Damage Waiver" or "CDW". CDW is subject to certain exclusions which include, without limit, when damage is caused to the vehicle, car windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on untracked roads, car keys or tools whether lost or damaged, misfuelling, car towing, without due care and attention, negligently or where the driver is under the influence of alcohol or drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.

If you would like us to waive your liability to pay the excess referred to above, then you can purchase our TOP UP INSURANCE FULL RISKS. However, please be aware that even with this product you will still have to compensate the car rental partner for damage, which falls within one of the exclusions, identified under TOP UP INSURANCE.

Theft & Vandalism Waiver Protection (Partial Theft Waiver Protection) provides coverage for theft or attempted theft, of the vehicle up to the full value of the vehicle and any damage that may incur. You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the terms and conditions of the rental agreement, personal items are not included in the insurance provide.

 

TOP UP INSURANCE FULL RISKS excludes your liability excess

On all bookings will be required to leave a deposit to the value of any CDW excess you may be required to pay if the vehicle is damaged during the period of hire (see the paragraphs dealing with CDW above). If the vehicle is damaged, the deposit will be retained and treated as payment of the excess. If, however, you have purchased our TOP UP INSURANCE product, your liability to pay the excess will be waived and you may reclaim it, provided that you bring a police accident report. Your liability to pay for damage to the vehicle will therefore be limited to the cost of the asken safety deposit excess on tariff.

We inform all clients when purchasing the top up full risk and in case of any accident or damage not reported to us immediately clients are not insured and lose insurance liability and are responsible in the total amount of repair, is mandatory our report on site for the car renter to be protected by the insurance provided, is crucial a report from us even for the car rental to be protected by the insurance, we need to identify the legal and authorized driver as well the police report on site, the insurance top up full risk does not cover in any circunstatices if the car presents in the end of the contract damages in the underside-skirt, under front and rear bumper, undercarriage, exhaust, cut in tyres, rims, heavy dirt / mud marks, seats with dirt and stains, fuel spilling inside car (transport prohibited by law), as well as all damages subsequent to negligent or reckless driving. please note; car interior damages are not covered by insurance. driving off road is not allowed.

Please note that a police report is absolutely necessary for you to reclaim your liability to pay the damage caused by accident or theft.

TOP UP INSURANCE do not apply in relation to damage to car interiors, the underside and the roof, car keys or tools whether lost or damaged, misfuelling, tank drain, towing charges or when the vehicle is driven off-road or on untracked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these circumstances and you may be liable for the full cost.

In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement, and further costs if directly related to the theft of the car.

TOP UP INSURANCE does not apply when taking vehicles "off road" or on untracked roads. Your liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable for the full excess.

 

Mandatory Excess and Excess Waiver Prices are provide by Dykto - We Rent

For groups A/B/C/C+  -> Excess 600,00 € / Waiver TOP UP 15,00 € per day

For groups D/E/F/F+  -> Excess 750,00 € / Waiver TOP UP D-27,00 €/Day E/F/F+ -37,00 € per day

For groups M  -> Excess 900,00 € / Waiver TOP UP 67,00 € per day

For group S  S-300€ Excess Scooter TOP UP INSURANCE is not available

For Group A & beyond there is an excess starting at 600€ up to 900€ excess

For this higher groups there is a minimum rental of two days to purchase TOP UP COVER

 

Taxes

VAT is included in rates and prices are per day

Dykto - We Rent reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions (2017).

Any additional charges payable on arrival are subject to local taxes at the prevailing rate in Madeira (Current VAT 22%).

 

Car type/suitability

Dykto - We Rent are unable to guarantee the delivery of a particular make or model within the group you choose. The cars shown on your fleet list are for guidance only as an example of the possible cars within this group and maybe substituted for an alternative, similar or upgraded car (at no extra cost).

If you have booked a prestige car, the specific car booked is guaranteed.

If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.

If you are dissatisfied in any way with the standard of your booked car, you must advise us immediately so we may be able to satisfy your claim.

 

PICK-UP INSTRUCTIONS

Up on arrival at Madeira Airport clients will be met by one of our representatives.

The service at Madeira Airport operates Monday to Sunday from 08:00 to 20:00. If you need to contact us, please call the local office on +351 291 221 100

Booking with a collection or return time outside of the normal opening hours is possible, on request, for an additional charge payable locally.

Additional charges for optional extras such as child seats, booster seats delivery to accommodation, out-of-hours collection/return and one-way rental charges (if applicable) are paid directly to the supplier when collecting the vehicle.

 

Deposit Requirements

Clients need to be in possession of a valid credit card to collect the vehicle. This MUST be in the name of the main driver and CANNOT be a pre-paid credit card, an AMEX card or a debit card and must have sufficient funds available.

This ables the supplier to authorise a security deposit from 600 EUR up to 900€, which covers damage to un-insured parts of the vehicle, fuel charges if applicable, and in the unlikely event that a claim is made when the insurance has been invalidated.

No charge when vehicles are returned with the same amount of fuel. If the vehicle is returned with missing fuel, a refuelling charge will be applied, in addition to the cost of any missing fuel, payable locally. Please note: Due to refuelling logistics the car hire supplier may charge a higher rate per litre compared to the normal pump price.

Vehicles can not be taken to Porto Santo.

 

Your car rental glove box guide

What happens if the vehicle is damaged during the rental?

A damage report must be completed by the driver for any damage to the vehicle, however minor it is. If a collision occurs, a police report and case number must also be provided. Clients must contact us immediately in the event of any damage. If this procedure is not followed, the insurance cover could become invalidated, leaving clients liable for all damage.

 

Extending the rental duration.

Extending the rental duration must always be done directly with us. If the vehicle is not available for the extended period, it must be returned at the original time. Failure to return the vehicle on the specified date and time will result in the lapse of insurance cover. We will also charge you directly for any additional time at a higher rate.

 

Who do I contact in an emergency?

In case of any emergency please call us +351 291 221 100, we have a 24h assistance helpline.

 

Mechanical difficulties/accidents

In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to us immediately.

In the event of an accident you must also complete an accident report form by the end of the rental period.

Local police should also be notified in the case of accidents/injuries and a signed police report obtained.

Full details of third parties should also be obtained.

You are not given authority to repair a vehicle.

You should retain copies of all rental documentation in the event an insurance company is involved.

Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.

A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.

 

Complaints

Dykto - We Rent aims to resolve complaints within 30 days of receipt. Some complaints may take longer than 30 days owing to the nature of the issue and information provided. Dykto - We Rent can only consider complaints that reach us within 15 days from the final day of rental to which the rental voucher refers. Actions against Dykto - We Rent are restricted to the laws that occur within the jurisdiction of the Portuguese courts.

 

DYKTO Lda. - WE RENT Madeira Easy Car Rental all copyrights reserved

For more information please contact us to This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 00351 291 221 100 - Portugal - Madeira - Funchal

Open every day from 8:00 until 19:30

Holiday banks main Office is open from 8:00 until 14:00